Returns Policy

Returns Policy

We want you to be completely satisfied with your purchase. If you're not, you can return it within 21 days of receiving your order, provided it's in its original condition and packaging.

UK Returns

  • A £2.99 returns processing fee will be deducted from your refund.
  • Exchanges for a different size are free.
  • Follow our returns portal, and once reviewed, we'll provide a returns label. Take it to your nearest Royal Mail drop-off point.
  • Bespoke Mojaris can only be exchanged for size, not returned.
  • Ensure shoes and accessories are returned in their original packaging. Damages will affect your refund.
  • Please try shoes indoors only to ensure they fit correctly.

USA Returns

  • Customers in the USA are responsible for return postage costs. We can assist in finding a more affordable return option if needed.
  • Pack items in the provided box to ensure protection during shipping. Any damages to shoes or accessories will be deducted from your refund.

International Returns

  • Customers are responsible for return postage costs, which are non-refundable.

How to Return (UK)

  1. Request a return via the returns portal.
  2. Visit your nearest Royal Mail drop-off point with the returns label on your phone.
  3. Ensure shoes are packed securely, using the original box if possible.
  4. Allow 5 working days for us to receive your return. Refunds will be processed within 7 business days.

Exchanges

  • To switch sizes without delay, return for a refund and place a new order online. Exchanges depend on availability. If the size isn't in stock, we’ll issue a refund and notify you by email.

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